terms & conditions
THE CONTRACT for a short-term holiday rental will be between The Marmalade cottage Owners (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have processed the deposit. The contract will be subject to these booking conditions and must be complied with. The party leader must be at least 18 years of age at the time of booking and the names, addresses and ages of your party must be shared with the Owners on request.
PAYMENT
Bookings are CONFIRMED on receipt of the deposit which is 50% of the total holiday cost. The balance of the rental will be due for payment a month before the arrival date; you will be sent an email notification that the balance is due. We reserve the right to cancel a booking where payment has not been received one month before the commencement date, in which case the deposit is forfeit. If the booking is made within one month of the arrival date, then payment will be due in full. No entry to the property will be allowed without payment, in full, being cleared beforehand. Once you have a confirmed booking, (i.e. the deposit has been paid and processed), you are responsible for the full rental cost even if you subsequently cancel.
DAMAGE DEPOSIT
Guests are asked to pay a Security Deposit of £100 which is due when the Balance is due. In making a booking you accept responsibility for any theft, breakage or damages caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. Where such costs incurred exceed the Accidental Damage Deposit you will pay such excess to the owner of the property within 14 days of being notified. The balance of the Accidental Damage Deposit will be returned to you within 10 working days of the departure date minus any deductions.
DAMAGES AND BREAKAGES
Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. If you notice something missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.
Please do not move any furniture from one room to another.
Please do not wear shoes upstairs.
Please lock the doors and close the windows and lock the side gate when you leave the property unoccupied.
Please make sure you switch off lights, turn down heating, or any electrical appliances when you go out
Please don’t take any towels with you to the beach.
Please do not charge your electric vehicle from the property.
Sun cream, fake tan, make-up and hair dye can all cause damage to bedding and textiles. We ask Guests to please be mindful when using these products as we wish to continue to provide very high-quality bed linen to our Guests.
Please do not leave the log burner burning in an unattended property or throughout the night. We recommend you light it only when you plan to be in attendance during the period of burning.
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If you lose a key, we will replace it upon you paying for the cutting of a new one, this will be charged at £25.
CANCELLATION
Cancellations must be immediately notified to us by email. If the cancellation is made more than 60 days before arrival, a full refund minus a 5% admin fee will be given. Less than 30 days before arrival, a 50% refund will be given minus the 5% admin fee, and less than 14 days prior to arrival, no refund will be given.
CHANGE OF DATE REQUEST
Marmalade cottage may consider a request from you to change the dates of the booking after your booking has been confirmed. Agreement will be given if the request is made more than 8 weeks away from the start of the booking and there is availability for the requested new dates. In the event that the price of the new stay dates is higher than the original booked dates, an additional payment representing the shortfall will be required in order to confirm the booking for the replacement dates. In the event that the price of the new stay is lower than the original booked dates, a refund will be given representing the overpayment. Where a request to change dates is made less than 8 weeks prior to the commencement of your stay, Marmalade Cottage may accommodate such request, if possible, at their absolute discretion.
CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.
PERIOD OF HIRE
You should not arrive before 3pm on the commencement date and leave by 10am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of 4 persons stated on Marmalade Cottages website occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Marmalade Cottage.
LIABILITY
Marmalade Cottage, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property. We also cannot take any liability for your car and its belongings during your stay at the property.
CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. This includes removing perishables from the fridge, washing up dishes, placing rubbish in bin liners/recycling bags provided and putting in outside bins, ensuring ovens and barbecue are clean and free from grease. We reserve the right to make a charge for extra cleaning if the accommodation is not left in a satisfactory condition. You must not use the property for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking including e-cigarettes and vaping is not allowed in the cottage.
WIFI
Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.
RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
COMPLAINTS
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.
PETS
1 dog on request at time of booking is permitted to stay at Marmalade Cottage for a cost of £20 per stay. This dog must fall within the list of legal dog breeds within the UK, and the following dogs will not be permitted; American Bulldog, Olde English Bulldogge, Cane Corso and the American Staffordshire Bull Terrier. All other pets are not permitted at Marmalade Cottage. Some exceptions can be made at the discretion of Marmalade Cottage and must be arranged before booking. Dogs must not be allowed upstairs, on any furniture, and must not be left unattended for any period of time.
GENERAL
In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.